Government Support
The Energy Bills Discount Scheme will run for 12 months from 1 April 2023 to 31 March 2024. Our agents won't have any additional information at this time if you call, you can self-serve by logging into MyAccount.
We're experiencing a high volume of calls right now. Please help us free up the lines for those who need us most. If you do have to call the best times to call us are:
Monday: tends to be our busiest day, but if you do have to contact us it's best in the afternoon
Tuesday - Friday: between 8am to 11am and 2pm to 6pm
Contact us - For business
For home customers – ways to contact us
Choose how you'd like us to answer your energy questions — we're here to help.
WhatsApp Monday to Friday 7am- 11pm; Weekends 8am-8pm
Whatsapp your query to us on 07360542171(1), then get on with your day. We'll get back as soon as we can.
Point your phone camera at the QR code to start a WhatsApp message.
Just confirm you want to open a message when you see the notification.
Or
TextMonday to Friday 7am- 11pm; Weekends 8am-8pm
Text your query to us on 07360542171(1), then get on with your day. We'll get back as soon as we can.
Point your phone camera at the QR code to start a text message.
Just confirm you want to open a message when you see the notification.
Or
Emergency
24-hour gas emergency helpline
0800 111 999(2)
Power cut?
Call 105(2)
Other electrical emergencies?
List of electricity network distributors
Looking for extra help?
We understand this is a really difficult time for our business customers. We're here for you and have pulled together all the info you need in one place.
Not a Small or Medium Business cutomer?
Need help with your residential home energy account?
Looking for help with your Large business account?
Making a complaint
If you aren't happy, we want to hear about it so we can put it right.