Please get in touch if you have a complaint. We'll do everything we can to put things right as quickly as possible.
Let us put things right
My account number starts with...
We can give you the right complaint details for your type of account, once we know what your account number starts with.67
Step 1: Get in touch about your complaint
Please get in touch with one of our customer service advisers. They'll register your complaint and follow it through from beginning to end.
They'll do everything they can to put things right as quickly as possible and will work with you to find a resolution, keeping you updated along the way.
Call: 0333 200 5100(1)
We're open Monday to Friday 8am to 6pm
Email: Use our form to send us an email
Write: Use the free post address: EDF CUSTOMER CORRESPONDENCE
Step 2: Escalate your complaint
If you’re not happy with how your complaint is progressing, let your complaint handler know. They’ll arrange for your complaint to be reassessed and let you know the outcome.
Step 3: Get more help
We'll do everything we can to resolve your complaint, but we know this isn't always possible. If it's been eight weeks since you first told us about the problem, or you've had a deadlock letter, you can contact the Energy Ombudsman
More information
Contact our CEO
Our CEO, Simone Rossi, cares about your issue. If you’ve asked your complaint handler to escalate your concerns and are still not happy, please get in touch. Simone will work with his senior team to put things right.
Independent advice
Are you having problems with your bills or meter, or struggling to pay for your energy? Free and independent energy advice and support is available:
England and Wales: go to citizensadvice.org.uk/energy or call Citizens Advice for free on 0808 223 1133
Scotland: go to energyadvice.scot or call Advice Direct Scotland for free on 0808 196 8660
A
Step 1: Get in touch about your complaint
Please get in touch with one of our energy specialists. They'll register your complaint and follow it through from beginning to end.
They'll do everything they can to put things right as quickly as possible and will work with you to find a resolution, keeping you updated along the way.
Call: 0333 006 9950(1)
We’re open Monday to Thursday 8am-6pm; Friday 8am-4pm; weekends closed
Email: hello@edfenergy.com
Write: EDF CUSTOMER CORRESPONDENCE
Step 2: Escalate your complaint
If you’re not happy with how your complaint is progressing, let your complaint handler know. They’ll arrange for your complaint to be reassessed and let you know the outcome.
Step 3: Get more help
We'll do everything we can to resolve your complaint, but we know this isn't always possible. If it's been eight weeks since you first told us about the problem, or you've had a deadlock letter, you can contact the Energy Ombudsman
More information
Independent advice
Are you having problems with your bills or meter, or struggling to pay for your energy? Free and independent energy advice and support is available:
England and Wales: go to citizensadvice.org.uk/energy or call Citizens Advice for free on 0808 223 1133
Scotland: go to energyadvice.scot or call Advice Direct Scotland for free on 0808 196 8660
Don't know
You can find your account number on your bills and in MyAccount.
Step 1: Get in touch about your complaint
Please get in touch with one of our customer service advisers. They'll register your complaint and follow it through from beginning to end.
They'll do everything they can to put things right as quickly as possible and will work with you to find a resolution, keeping you updated along the way.
Call: 0333 200 5100(1)
We're open Monday to Friday 8am to 6pm
Email: Use our form to send us an email
Write: Use the free post address: EDF CUSTOMER CORRESPONDENCE
Step 2: Escalate your complaint
If you’re not happy with how your complaint is progressing, let your complaint handler know. They’ll arrange for your complaint to be reassessed and let you know the outcome.
Step 3: Get more help
We'll do everything we can to resolve your complaint, but we know this isn't always possible. If it's been eight weeks since you first told us about the problem, or you've had a deadlock letter, you can contact the Energy Ombudsman
More information
Contact our CEO
Our CEO, Simone Rossi, cares about your issue. If you’ve asked your complaint handler to escalate your concerns and are still not happy, please get in touch. Simone will work with his senior team to put things right.
Independent advice
Are you having problems with your bills or meter, or struggling to pay for your energy? Free and independent energy advice and support is available:
England and Wales: go to citizensadvice.org.uk/energy or call Citizens Advice for free on 0808 223 1133
Scotland: go to energyadvice.scot or call Advice Direct Scotland for free on 0808 196 8660