Energy Bills Discount Scheme
The government has announced the latest scheme to support businesses with the cost of energy bills. The Energy Bills Discount Scheme will be effective from 1 April 2023 to 31 March 2024.
For more information on the scheme visit our dedicated page or the government website.
Contact us – For large business
Choose how you'd like us to answer your energy questions — we're here to help.
For support view our independent debt and energy advice
MyBusinessAvailable 24/7
Skip the queue, submit your meter readings, view your bills, change your details, switch your product and more - all in one place.
Get in touchSelect the department you require to view contact details
Customer Service
Visit MyBusiness to manage your queries online.
Emergency
24-hour gas emergency helpline
0800 111 999(1)
Power cut?
Call 105(1)
Other electrical emergencies?
List of electricity network distributors
Helping to protect our customers
EDF takes fraud and crime seriously and we want to do as much as we can to help protect our customers.
Fraudsters use scam or phishing emails and phone calls to try to steal your information. Emails will often look like they’re from EDF, and they’ll ask you for secure data or get you to visit a fake website.
Being aware of potential threats is the first step in protecting yourself against fraud.
Not a Large Business customer
Got a question for the Small and Medium business team?
Need help with your residential home energy account?
Making a complaint
If you aren't happy, we want to hear about it so we can put it right.
If after eight weeks, you’re still not satisfied with the way we’ve handled your complaint, or you’re a micro-business and wish to escalate a complaint about the service you’ve received from a Broker visit www.ombudsman-services.org
Other advice links
MPAN - How to find your Meter Point Access Number
For support on energy advice or independent debt advice, see below:
Delivering Customer Service Excellence
Our Large Business team at EDF are extremely proud to have been awarded the Customer Service Excellence (CSE) accreditation for the second year in a row. We have been recognised for our ability to put the customer first and that we place particular focus on timeliness of query resolution and demonstrate clarity and professionalism within our communications.