My account number starts with...
We can show you all the different ways you can pay, once we know what your account number starts with.67
How to pay your electricity and gas bills:
Make a payment
It's simple and secure to make a payment quickly and securely – online or via the app.
Online
- Log in or sign up to MyAccount
- Click on ‘Make a Payment’ and enter the amount you want to pay
- Enter your card details (or use a stored card) and submit payment
Your energy account should be updated within 24 hours.
Pay by Phone
Make an automated payment by phone using our free-to-call number: 0333 200 5108 (1)
Pay by Direct Debit
Most of our customers choose to pay by Direct Debit as it gives them peace of mind that their payments are being made.
Choosing to pay by Budget Direct Debit or Direct Debit Whole Amount is an easy way to ensure monthly payments are automatically taken out of your bank account.
What is the difference between Budget Direct Debit and Direct Debit Whole Amount?
| Question | Budget Direct Debit | Direct Debit Whole Amount |
| How does my monthly payment work? | You pay the same amount each month to help you budget. Note: if you use more or less energy than expected we may change your monthly amount. | You'll pay a different amount each time based on how much energy you've used. |
| Do my Direct Debit payments vary in the winter and summer? | Your payments stay the same each month. During the year, we carry out two reviews based on how much energy you've used. This could mean that your Direct Debit could go up or down. | Your payments are higher in the winter when you use more energy; your payments are lower in the summer when you use less energy. |
| How do you calculate my monthly payments? | We forecast your energy usage over the year and divide it by 12. | We bill you based on your energy usage when we have a meter reading. A regular payment amount will come out of your bank any month we don't get an actual meter reading. |
| When do I get a bill? | We usually only send out a bill twice a year. | You'll receive a bill monthly. |
Looking for more information about Direct Debit payments? Check out our Help Centre.
Change to Direct Debit
If you want to change how you pay your energy bills and set up a Direct Debit you can change your payment method via MyAccount. If you've not used MyAccount before, you can register now. You'll need to sign the Direct Debit mandate first before we can move you onto Direct Debit payments.
What happens if my energy prices change?
The government's announcement regarding the price cap means on July 1 the overall price cap will decrease to £2,074 from £3,280 per year based on an average household(2). This adjustment doesn't require you to take any further action.
We'll be writing to customers in the coming weeks to update them on what today's announcement means for them.
We know things may still be difficult at the moment, but you can depend on our support. If you're struggling to pay your energy bills find advice and support in our help centre.
Smart Pay As You Go meters
Smart Pay As You Go lets you pay for your energy up front. It can be a great way to pay if you want to:
- Take control – you top up with credit as and when you want and check your balance
- Choose how to top up – you can top up via the app, online, over the phone, at your local PayPoint retailer; or even set auto top-ups
- Get low-balance alerts – you can set alerts to let you know when it's time to top up
- Set up auto top-ups and view your top-up history
Find out more about smart Pay As You Go
Download our app to make payments quickly and securely
You can also top up calling our automated phone number 0333 200 5108(1) or in a shop with a PayPoint symbol. Find a PayPoint shop near you.
Prepayment meters (not smart)
How can I top up my prepayment meter (not smart)?
Top up your energy prepayment card or key at a PayPoint, Payzone outlet or at your nearest Post Office. Remember to keep your receipt as proof of purchase and if it carries a ‘Credit Failed’ message ask the retailer to check why your card or key hasn’t been credited.
You can add up to £49 onto your key or card at a PayPoint store - and up to £99 at a Payzone retailer or Post Office (whole pounds only). Your electricity meter can hold up to £249 of credit; your gas meter £999.
Find out more information on prepayment meters.
Paying by cash or cheque
You can pay your electricity and gas bills by cash or cheque at your bank or building society, but they may charge you for this service. Cheques should be payable to EDF Energy Customers Ltd and your EDF Energy account number should be written on the back. You can find your account number on your latest bill it begins with '67'.
Paying via a bank transfer or from abroad
Paying via a bank transfer
Our bank details are:
Account number: 13845095
Sort code: 40-05-30
The reference must be your EDF account number - this is really important so we can link your payment to your account. You can find your account number on your latest bill it starts with the numbers '67'
Payments can take up to three working days to reach us.
Paying from abroad
You can pay for your electricity and gas from abroad and your payments need to be made to EDF Energy Ltd and only be in pounds sterling. Your contact energy account number must be quoted as a reference. You can find your account number on your latest bill; it starts with the numbers '67'.
Our bank details are:
HSBC Bank plc
60 Queen Victoria Street
London
EC4N 4TR
Sort code: 40-05-30
Account number: 13845095
SWIFT – MIDLGB22
BAN – GB45MIDL40053013845095
Payments can take up to five working days to reach us.
Get help if you're struggling to pay
If you're finding it hard to pay your energy bills – we're here to support you if you need help.
- Explore how to get help to pay and manage your energy bills
- Get in touch to find out all the different ways we can help
- Get free independent advice from our partner Citizens Advice Plymouth
A
How to pay your electricity and gas bills
Make a payment
It's simple and secure to make a payment quickly and securely – online, via the app or over the phone.
Online
- Log in or sign up to MyAccount
- Click on Make a payment and enter the amount you want to pay
- Enter your card details and submit your payment
Download our mobile app
Phone
Call our automated payment line for free: 0333 006 9950(1)
Pay by Direct Debit
Most of our customers like to pay by Direct Debit. It lets you spread your energy costs evenly over the year – and your payments come straight out of your bank.
Here's how it works:
- We set your monthly payments by dividing your expected energy costs for the year ahead by 12
- We ask for a monthly meter reading to help keep your payments on track – or we get it from your smart meter
- If your energy use or tariff prices change, we might change your monthly payments (but we try not to do this more than four times a year to give you a bit of stability)
We'll send you a bill every time we get a reading from you. If we're not getting any readings, we'll send you an estimated bill every three months.
Pay your bill in full within 14 days
You can get a monthly bill and pay it in full within 14 days – by bank, card, cash or cheque. But it's a little bit more expensive than paying by Direct Debit.
How it works
- You or your smart meter gives us a reading each month
- We send you a bill for the energy you've used
- You make a payment by bank, card, cash or cheque within 14 days
If we don't get your reading, we'll send you an estimated bill (based on the latest information we have about your energy use) – and you pay this within 14 days.
How to pay
Online
Make a payment in MyAccount. Just enter the amount you want to pay and give your payment card details.
Bank transfer
Pay us from your bank account, using your EDF account number (A-[XX-XX-XX]) as the payment reference. Here are our bank details: account number 24615727; sort code 40-05-30
Card, cash or cheque
Pay by card or cash at your local PayPoint or Payzone retailer, or Post Office®. Pay by cheque at a Post Office only, making your cheque to Post Office Ltd.
The cashier will scan the barcode on the back of your bill to link your card, cash or cheque payment straight to your account.
Find out more about paying your bill within 14 days.
Get in touch if you'd like to pay your bill by bank, card or cheque
Pay your bill in full by Direct Debit
You can ask us to us to set you up on a Direct Debit that lets you pay your bill in full each month.
Here's how it works:
- You or your smart meter gives us a meter reading each month
- We then send you a bill for the energy you've used
- You pay your monthly bill automatically by Direct Debit
If we don't get your reading on time, we'll send you an estimated bill – and you pay this automatically by Direct Debit.
Find out more about paying your bill in full by Direct Debit
Paying from abroad
Who to pay: EDF Energy Ltd
Currency to pay in: Pounds sterling
Our bank's address: HSBC Bank plc, 60 Queen Victoria Street, London, EC4N 4TR
Sort code: 40-05-30
Account number: 24615727
SWIFT: MIDLGB22
IBAN: GB48MIDL40053024615727
Remember to add your EDF account number so we know who's paid us. You can find it in MyAccount and on your EDF bills, emails and letters.
Payments can take up to five working days to reach us.
Get help if you're struggling to pay
If you're finding it hard to pay your energy bills – we're here to support you if you need help.
- Explore how to get help to pay and manage your energy bills
- Get in touch to find out all the different ways we can help
- Get free independent advice from our partner Citizens Advice Plymouth
Don't know
How to pay your electricity and gas bills:
Make a payment
It's simple and secure to make a payment quickly and securely – online or via the app.
Online
- Log in or sign up to MyAccount
- Click on ‘Make a Payment’ and enter the amount you want to pay
- Enter your card details (or use a stored card) and submit payment
Your energy account should be updated within 24 hours.
Pay by Phone
Make an automated payment by phone using our free-to-call number: 0333 200 5108 (1)
Pay by Direct Debit
Most of our customers choose to pay by Direct Debit as it gives them peace of mind that their payments are being made.
Choosing to pay by Budget Direct Debit or Direct Debit Whole Amount is an easy way to ensure monthly payments are automatically taken out of your bank account.
What is the difference between Budget Direct Debit and Direct Debit Whole Amount?
| Question | Budget Direct Debit | Direct Debit Whole Amount |
| How does my monthly payment work? | You pay the same amount each month to help you budget. Note: if you use more or less energy than expected we may change your monthly amount. | You'll pay a different amount each time based on how much energy you've used. |
| Do my Direct Debit payments vary in the winter and summer? | Your payments stay the same each month. During the year, we carry out two reviews based on how much energy you've used. This could mean that your Direct Debit could go up or down. | Your payments are higher in the winter when you use more energy; your payments are lower in the summer when you use less energy. |
| How do you calculate my monthly payments? | We forecast your energy usage over the year and divide it by 12. | We bill you based on your energy usage when we have a meter reading. A regular payment amount will come out of your bank any month we don't get an actual meter reading. |
| When do I get a bill? | We usually only send out a bill twice a year. | You'll receive a bill monthly. |
Looking for more information about Direct Debit payments? Check out our Help Centre.
Change to Direct Debit
If you want to change how you pay your energy bills and set up a Direct Debit you can change your payment method via MyAccount. If you've not used MyAccount before, you can register now. You'll need to sign the Direct Debit mandate first before we can move you onto Direct Debit payments.
What happens if my energy prices change?
The government's announcement regarding the price cap means on July 1 the overall price cap will decrease to £2,074 from £3,280 per year based on an average household(2). This adjustment doesn't require you to take any further action.
We'll be writing to customers in the coming weeks to update them on what today's announcement means for them.
We know things may still be difficult at the moment, but you can depend on our support. If you're struggling to pay your energy bills find advice and support in our help centre.
Smart Pay As You Go meters
Smart Pay As You Go lets you pay for your energy up front. It can be a great way to pay if you want to:
- Take control – you top up with credit as and when you want and check your balance
- Choose how to top up – you can top up via the app, online, over the phone, at your local PayPoint retailer; or even set auto top-ups
- Get low-balance alerts – you can set alerts to let you know when it's time to top up
- Set up auto top-ups and view your top-up history
Find out more about smart Pay As You Go
Download our app to make payments quickly and securely
You can also top up calling our automated phone number 0333 200 5108(1) or in a shop with a PayPoint symbol. Find a PayPoint shop near you.
Prepayment meters (not smart)
How can I top up my prepayment meter (not smart)?
Top up your energy prepayment card or key at a PayPoint, Payzone outlet or at your nearest Post Office. Remember to keep your receipt as proof of purchase and if it carries a ‘Credit Failed’ message ask the retailer to check why your card or key hasn’t been credited.
You can add up to £49 onto your key or card at a PayPoint store - and up to £99 at a Payzone retailer or Post Office (whole pounds only). Your electricity meter can hold up to £249 of credit; your gas meter £999.
Find out more information on prepayment meters.
Paying by cash or cheque
You can pay your electricity and gas bills by cash or cheque at your bank or building society, but they may charge you for this service. Cheques should be payable to EDF Energy Customers Ltd and your EDF Energy account number should be written on the back. You can find your account number on your latest bill it begins with '67'.
Paying via a bank transfer or from abroad
Paying via a bank transfer
Our bank details are:
Account number: 13845095
Sort code: 40-05-30
The reference must be your EDF account number - this is really important so we can link your payment to your account. You can find your account number on your latest bill it starts with the numbers '67'
Payments can take up to three working days to reach us.
Paying from abroad
You can pay for your electricity and gas from abroad and your payments need to be made to EDF Energy Ltd and only be in pounds sterling. Your contact energy account number must be quoted as a reference. You can find your account number on your latest bill; it starts with the numbers '67'.
Our bank details are:
HSBC Bank plc
60 Queen Victoria Street
London
EC4N 4TR
Sort code: 40-05-30
Account number: 13845095
SWIFT – MIDLGB22
BAN – GB45MIDL40053013845095
Payments can take up to five working days to reach us.
Get help if you're struggling to pay
If you're finding it hard to pay your energy bills – we're here to support you if you need help.
- Explore how to get help to pay and manage your energy bills
- Get in touch to find out all the different ways we can help
- Get free independent advice from our partner Citizens Advice Plymouth