Gas and electricity emergency numbers

First immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999(1). This is a national number and is available to all areas. 

24-hour gas emergency services 0800 111 999(1)

For all other disconnection issues go to the help centre to find out how to solve the problem

For customers in Great Britain, call 105 from your mobile or landline if there's an electrical emergency, and the telephone service will automatically direct you to the network distributor's emergency number for your area. Calls to this service are free of charge.

If you're in Northern Ireland, call NIE Networks 03457 643643 if there's an electrical emergency.

Customers registered on the Priority Services Register

• If you have a power cut contact your local network operator, who can support you. They also may be able to arrange alternative heating and cooking facilities. Enter your postcode to find who your local network operator is.

Useful links

• If you are disconnected and have a Smart Pay As You Go or prepayment meter find out how to get reconnected in in our help centre.
• If it's not an emergency and you have a question, find what you need in our online help centre.
• Get more information about the 105 services.
• Our guide to power cuts

• Contact your network operator to report the power cut. Your network operator is different from your energy supplier. Find you, network operator, by entering your postcode.

• Make sure your mobile phone is charged just in case you need to make an emergency call.

• Switch off all electrical appliances, so if power comes back on and you're out, everything is safe.

• Look out for your neighbours. They may not be as prepared as you.

• Make sure you have torches and extra batteries.

• Leave a light on so you know when the power is back on.

• Wrap up. If it's cold, wrap up warm and close internal doors to keep the heat in.

Read our guide to power cuts

If you'd like to work out who your electricity distributor is, you’ll need the relevant two digits from your supply number, which is shown on your electricity bill. The two digits you need can be found in the bottom-left of the ‘S grid’. The image below shows an example of this. Then, use the table below to look up the two digit number and the corresponding distributor. 

Energy Theft can have fatal consequences. Don’t put lives at risk. Speak up. Stay Safe

Energy theft is when somebody tampers with a gas or electricity meter or it’s connections so that it does not properly record the energy used. This is illegal and can be very dangerous.

A tampered electricity meter can cause short circuiting, fires and potentially fatal electric shocks, while a tampered gas meter can result in leaks and gas explosions. This could present a risk to you and those around you. 

We've signed up for a cross-industry Theft Charter. This is our commitment to tackling energy theft investigations in a consistent way. 

If you'd like to talk to our Customer Service team, find the best way to contact us here.