Understanding your bill

About your electricity bill

This interactive guide has been put together to help you understand your EDF business bill. You can also download a handy PDF version

NB: This bill guide refers to the new style bill with a 10 digit account number
Use the orange numbers to navigate you through the guide for detailed explanations.

Summary page

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

1 Contact details

Our contact details are printed at the top of every page. Note that these may vary depending on your location, contract arrangements etc.

2 Account number

This is the unique reference number for this invoice. Please quote this in any correspondence with us.

3 Invoice number

Your invoice number comprises of 12 random digits, NB: Each subsequent invoice number is numerically greater than the previous.

4 Invoice period and Invoice issue date

This section explains the period of time to which the charges refer and the date of issue of the invoice. You will need to use these fields should you wish to track sequential invoices.

5 Your reference

This shows any reference number you may have provided to us to help you identify this account internally.

6 Rota Disconnection Code

This single letter is your Rota Disconnection Code. Rota Disconnection is used in the case of severe shortages of energy and has to be authorised by the Secretary of State for Energy. The code is allocated on a postcode basis by your Distribution Network Operator (DNO) and determines the block you are assigned to should any planned disconnections be necessary (blocks would be turned off in rota). The code also identifies specific vital service supplies such as hospitals which are protected from disconnection.

7 Mailing address

This is where we send your invoice.

8 Payment due date

Specifies the date by which you have to pay the amount due from the date of the invoice.

9 Payment terms

These are your agreed payment terms. If payment is by cheque or BACS please allow enough time to ensure payment is cleared by the due date.

10 Supply address

The address that the charges in this invoice apply to.

11 Invoice summary

Summarises all the individual charges within your bill and provides a total amount to be paid.

12 Account balance brought forward

The amount of charges outstanding from your previous bill which have been brought forward.

13 Important account information

The section includes important information about your bill and other services we can offer which may help your business.

14 Fixed and consumption charges

Energy charges are broken down into fixed charges and consumption charges and can easily be tied back to the information in the detail section - see next pages.

15 Total additional charges

Each line item total charge is broken down fully within the relevant section of the bill detail pages. Information on any additional charges you may have incurred can be found in the ‘Additional Service Charges’ section under ‘Charges and Adjustments’ reference point 29.

16 Climate Change Levy (CCL)

CCL is a tax designed to encourage greater energy efficiency within businesses. CCL is charged per unit of energy used and is listed as a separate element on your bill.

17 VAT charges

These are the rates of VAT applicable to the supplies of electricity. VAT will usually be applied at the standard rate. Whereas supplies that are wholly or partly for domestic or charitable nonbusiness use may qualify for the reduced rate of VAT.

Detail page 1

1 a b c d e f g 2 3

1 Contract information

This section summarises key information about the type of contract you have with us. This includes the earliest date that you can terminate the contract with us as well as the type of product you are on.

a Contract quote reference

This is the reference unique to the contract you have with us.

b Earliest termination date

This is the earliest date you can terminate your contract with us.

c Pricing point

The pricing point indicates whether the contract is fully inclusive (customer terminal) or you have opted for some charges to be passed through.

d Contract type

This indicates whether you are on a fixed, flexible or export contract.

e Fuel mix

The proportions of generation sources that make up your electricity supply.

f CCL exemption status

Shows the level of exemption you have if you have one.

g TNUoS

This shows how the transmission charges are calculated.

2 Meter & network information

This section summarises technical information about the meter(s) associated with this account.

3 Consumption charges

These charges show how much electricity you’ve used for the billing period. These are broken down according to your tariff, with each rate described on the left, and the totals listed separately in the right-hand column.

Detail page 2

1 2

1 Fixed charges

Fixed charges are listed individually and cover the costs associated with providing electricity to the site(s) on this account e.g. providing cables and reading meters. These costs are charged regardless of how much electricity is used.

2 Distribution charges

The charges incurred for the use of the local Network Operator distribution system including, where applicable, availability charges and reactive power charges.

Detail page 3

1 2 3

1 Reactive power charges

Reactive Power charges are passed through from your network operator for each supply point. They relate to power which has not been efficiently converted (wasted power) when operating certain types of equipment.

2 Transmission and agent charges

This section details external transmission and agency charges that EDF Energy needs to levy onto your electricity supply charges.

3 Transmission Network

Use of Systems Transmission charges are based on forecasts. The charges therefore are subject to change through the year. Therefore an annual reconciliation may be included (as depicted on the next page under the Transmission Network Use of System reconciliation section).

Detail page 4

1 2

1 Transmission Network Use of System reconciliation (appears only once per year after reconciliation)

This section shows the reconciliation between what you have been charged based on forecasts, against actual charges once these become known.

2 Volume management

These are charges you have incurred as a result of exceeding any volume tolerance levels which you have agreed in your terms and conditions.

Detail page 5

1 2 3

1 Reconciliation

This section outlines the reconciliation charges for customers who have a flexible rather than fixed rate contract with us.

2 Power information summary

This section gives a detailed breakdown of the usage within the billing period at all Half Hourly meters associated with this account.

3 Read history

This section gives you a detailed breakdown of the read history within the billing period for every Non-Half Hourly meter associated with your account. It identifies where the meter readings were estimated, provided by you or actually read by the industry.

Detail page 6

1 Charges and adjustments

This section details any additional charges or adjustments that may apply to this invoice. This will include charges for any additional services you have arranged with us and any adjustments to your account that have been necessary.

Detail page 7

1 Meter Point Administration Number (MPAN or MPRN)

These are unique numbers relating to each meter on your site.