We're here to help you understand
- What the Energy Price Guarantee is
- How long the Energy Price Guarantee is around for
- How the Energy Price Guarantee affects you
What is the Energy Price Guarantee?
The government introduced the Energy Price Guarantee in response to the high energy prices in 2022. While the guarantee limits what you're charged for your gas or electricity, your bill will still reflect how much energy you use. Anyone who qualified for the discount had the discount automatically applied to their bills between October 2022 and 30 June 2023.
From 1 July 2023, only customers with prepayment and smart Pay As You Go meters will qualify for any Energy Price Guarantee discount on their energy bills. This is because the latest Ofgem price cap rate is lower than the Energy Price Guarantee level. Any discount will be automatically applied. Please use our table below as a guide to what's happening.
The Energy Price Guarantee will remain in effect until the end of March 2024 if the price cap goes above £3,000 per year.
How will the Energy Price Guarantee affect me?
From 1 October 2023, customers with prepayment or smart PAYG meters on variable or fixed tariffs will receive the Energy Price Guarantee discount, which means these customers will not pay more than Direct Debit customers. We're contacting customers affected by these changes to inform them of the situation.
Customers who pay by cash, cheque, or Direct Debit will not receive any EPG discount. This is because the prices under Ofgem's price cap are lower than the government's EPG.
| Your EDF tariff | Payment method | What's happening with your tariff prices from 1 October 2023 |
| Variable | Prepayment Smart PAYG | You'll pay the latest Ofgem price cap rates until 31 December 2023 but will still get the EPG discount. |
| Fixed | Smart PAYG | You'll pay your fixed rates until your tariff ends but will still get the EPG discount. The discount will now be applied to your electricity and gas standing charges rather than the unit rates as it was before. You don't have to worry about missing out on this discount, as it's applied automatically. |
Rate cards showing the current price cap rates and the EPG rates for smart PAYG and prepayment
Below are the smart PAYG and prepayment prices after discounts under the Government Energy Price Guarantee have been applied. These prices are inclusive of VAT charged at 5% and rounded. Prices are effective from 1 October 2023.
Standard (Variable) rate cards
Standard (Variable), Deemed and Welcome rate card. For customers with complex meters, smart PAYG and prepayment meters
Safeguard Assist rate cards
For customers with standard, E7 meters, smart PAYG and prepayment meters
We can help you take control – to use less and spend less
We’re here to help you become even more energy-efficient:
Not got a smart meter yet? Book your smart meter installation today to better understand your energy usage
Once your smart meter is installed, you can join our Energy Hub. It's a really cool tool that helps you keep track of your energy usage and even lower your bills. Many of our customers use it and have saved money, so we recommend signing up and creating your profile. Don't miss out on all the benefits!
Check out our energy-saving tips. Some of these are easy to do and completely free
Our ECO scheme helps customers on a low income install a package of free energy-saving measures to help customers improve their Energy Performance Certificate. See if you're eligible and apply.
Make sure you're on the best payment plan. Customers who pay by Direct Debit or smart Pay As You Go tend to be the cheapest
If you're struggling to pay your energy bills
The first and most important thing to do is tell us you can't pay your energy bills. The sooner you talk to us, the quicker we can help.
Call our debt helpline on 0333 009 6992(1) they're open Monday to Friday: 8 am-6 pm. Our team can ensure you get the right support for your needs and circumstances.
Helping our customers
We understand and share the concerns about the costs of energy bills, and we’re doing all we can to support customers, particularly those who are vulnerable. We’ve contacted over 100,000 of our most vulnerable customers to outline the support packages available.
We've also teamed up with Citizens Advice Plymouth so you can get free, independent energy advice. The team can help you manage debt and reduce your energy costs. Go to their website or call them on 0808 156 6666 (Monday to Thursday 9am-5pm or Friday 9am-4.30pm).
Other government support available for customers who need extra help
You may be eligible for certain grants and benefits if you:
- have reached state pension age
- have a disability
- have no income or a low income
- have missed payments to your energy supplier
Helping to keep out of debt
Third-party deductions or fuel direct payments - If you receive certain benefits, you can pay your energy bills or debt directly out of your benefits over time.
Extra support through the Help for Households Support - See what support is available to help with the cost of living and save money.
What support is there for business customers?
The current Energy Bill Relief Scheme (EBRS) ended on 31 March. Visit our Energy Bill Relief Support info for further information. SME customers can work out their discount rates using our online calculator.
On 9 January, the government announced the new Energy Bills Discount Scheme (EBDS), which will run for 12 months, from 1 April 2023 to 31 March 2024. We've pulled all the info you need on this new scheme and will keep you updated.
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